Privacy Policy

We collect information in several ways to provide and improve our services:

Information You Provide

• Account Information: Name, email address, phone number, and billing address when you create an account
• Payment Information: Credit card details and payment method information for processing transactions
• Device Information: Device model, operating system, and eSIM compatibility data
• Communication Data: Messages, support requests, and feedback you send to us

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on our platform
• Device Identifiers: IP address, device type, browser type, unique device identifiers
• Location Data: General location based on IP address for service optimization
• Log Data: Server logs, access times, and technical diagnostic information

Information from Third Parties

• Payment processors for transaction verification
• Identity verification services (when applicable)
• Marketing partners for campaign attribution

We use the information we collect for the following purposes:

• Service Delivery: To process purchases, activate eSIMs, and provide customer support
• Account Management: To create and manage your account, process payments, and send transactional communications
• Communication: To respond to inquiries, send service updates, and provide technical support
• Service Improvement: To analyze usage patterns, improve our services, and develop new features
• Security: To detect and prevent fraud, unauthorized access, and other security threats
• Legal Compliance: To comply with legal obligations and respond to lawful requests
• Marketing: To send promotional communications (with your consent where required)

We use cookies and similar tracking technologies to collect and store information about your preferences and activity on our platform. For detailed information about our use of cookies, please see our Cookie Policy.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our website and services
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors interact with our platform
• Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our services.

We may share your information with third parties in the following circumstances:

• Service Providers: With vendors who perform services on our behalf (payment processing, hosting, analytics)
• Network Partners: With mobile network operators to deliver eSIM services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you authorize us to share your information

We do not sell your personal information to third parties for their marketing purposes. Our service providers are bound by confidentiality obligations and are only permitted to use your information to provide services on our behalf.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Account Information: Retained while your account is active and for a reasonable period thereafter
• Transaction Records: Retained for at least seven (7) years for tax and accounting purposes
• Support Communications: Retained for three (3) years for quality assurance
• Analytics Data: Aggregated or anonymized within 18 months

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Secure servers and database systems
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer your data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with our service providers
• Compliance with applicable data protection regulations

By using our services, you consent to the transfer of your information to these jurisdictions.

Depending on your location, you may have certain rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request that we restrict processing of your data
• Objection: Object to certain processing activities, including direct marketing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@simsfer.com. We will respond to your request within thirty (30) days. You may also have the right to lodge a complaint with a data protection authority.

If you have questions about this Privacy Policy or our data practices, please contact us: