Contact & Dispute Resolution

We aim to respond to all inquiries within the following timeframes:

• Customer Support: Within 24 hours
• Billing Inquiries: Within 2 business days
• Legal Requests: Within 30 days
• Partnership Inquiries: Within 5 business days

Please include relevant details such as your account email and order number when contacting us to help us respond more quickly.

If you have a dispute regarding our services, please follow this process:

Step 1: Contact Support

Start by contacting our support team at support@simsfer.com. Most issues can be resolved quickly through direct communication. Provide details about your concern and any relevant documentation.

Step 2: Escalation

If your issue is not resolved satisfactorily, you may request escalation to our management team. Send your request to legal@simsfer.com with:

• Summary of your original complaint
• Reference number from your support interaction
• Desired resolution

Step 3: Mediation

If escalation does not resolve your dispute, either party may propose mediation. Mediation costs will be shared equally unless otherwise agreed. We will work with you to select a mutually acceptable mediator.

Step 4: Arbitration

If mediation is unsuccessful, disputes may be resolved through binding arbitration administered by a recognized arbitration organization. The arbitration will be conducted in accordance with the organization's rules.

These dispute resolution procedures and any disputes arising from your use of SIMSFER services shall be governed by and construed in accordance with applicable laws. Any legal proceedings shall be brought in the courts of the jurisdiction where SIMSFER is registered.

Nothing in this policy prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction for actual or threatened infringement of intellectual property rights or other immediate harm.

Consumers may also have additional rights under local consumer protection laws that cannot be waived.

For formal legal notices, including notices of legal proceedings, please send written correspondence to: